Will there be changes to my Billing?

1. You will notice a change on your bill. The billing name on your invoice or credit card statement will change from "Cassiopeia Internet Inc" to "X7Hosting.com (CI Host)".


2. Your current pricing will not change.


3. You will continue to receive 24/7 customer service and technical support from X7 Hosting. Please note that as of April 1st, 2009 there will be a new toll free number to get in touch with us. You will be advised of the new phone number in subsequent communications.


4. If you currently pay your bill by credit card, charges on your credit card will be shown as X7Hosting.com for any charges April 1st, 2009 and onwards.


5. A brand new, feature-rich website control panel with many easy tools to help grow your website will be available to you.



Why are you asking for my credit card information?


One of the reasons you pay so little for your web hosting through X7 Hosting is our ability to process credit card transactions through our billing system. This allows seamless billings to you the customer, and allows us to concentrate on what we do best, web hosting! By providing your credit card information you allow us to effortlessly charge you for your web hosting services, so you don't have to worry each month about sending in a check or money order, risking a delay in delivery which may cause interruption in your service with us.


Where can I update my credit card information?


Using our secure online update centre found here, https://hosting.X7hosting.com/cgi-bin/wairs/update.cgi, you can enter in your domain name and password with us and enter in your current billing information. Once updated our billing system will process any outstanding fees and continue to charge your regularly scheduled payments.


Is your site secure?


Backed by 128-bit encryption, our online credit card page is as secure as you can get on the internet! Our SSL certificates are provided by GeoTrust, a leader in online security.


I've forgotten my password, or didn't know I had one.


No worries, in case you've forgotten your password or it's not accepting the one you have, you can click the "Forgot Your Password?" link found on your Web Site Control Panel login screen, http://hosting.X7hosting.com/OS4/. Your password will be emailed to the contact email address we have on file, within seconds.


Do I have to pay by credit card?


To keep our costs low we prefer you pay for your services via credit card. We currently accept Visa, Mastercard and American Express.