Open Entourage.

Click on the 'Entourage' menu and click 'Account Settings...'.

This will bring up the 'Accounts' window with any email accounts listed here. Click on the problematic account and click the 'Edit' button at the top.

This will bring up the 'Account Settings' tab of 'Edit Account' window.

Make sure that your settings look like the settings shown in this screenshot.

The following are the most important:

• 'Account name':
  Replace with: your_email@your-website-address.com
• Make sure 'Include this account in my "Send & Receive All" schedule' is checked.
• 'Name':
  Replace with: Your Name
• 'E-mail address':
  Replace with: your_email@your-website-address.com
• 'Account ID':
  Replace with: your_email@your-website-address.com
• 'POP Server':
  Replace with: mail.your-website-address.com
• 'Save password in my Mac OS keychain':
  Put a check in the box and type the one you specified in your EasyMail Setup (8 characters maximum).
• 'SMTP server':
  Replace with: mail.your-website-address.com

Once your settings look like the settings shown in this screenshot, click on the 'Click here for advanced receiving options' button below 'Save password'.

Make sure that none of the boxes are checked, then click the top left square to close that window and return to the main 'Edit Account' screen.

Click on the 'Click here for advanced sending options' button below 'SMTP server' at the bottom of the screen.

The settings for your outgoing mail server (SMTP) are shown here. Make sure that your settings look like the settings shown in this screenshot.

The following are the most important:

• 'SMTP server requires authentication':
  Put a checkmark in the box and make sure the option is on 'Use same settings as incoming mail server'.

Click the top left square to close that window and return to the main 'Edit Account' screen. Click on the 'Options' tab.

Make sure that your settings look like the settings shown in this screenshot.

The following are the most important:

• No checkboxes are checked.

Click 'OK' to close the window and save any changes if it prompts you. Close the 'Accounts' window.

Click on the 'Tools' menu at the top and hover your mouse over 'Run Schedule' and then click 'Edit Schedules'.

Click on the 'Send & Receive All' schedule and click the 'Edit' button at the top.

Make sure that your settings look like the settings shown in this screenshot.

The following are the most important:

• 'Repeating Schedule Every __ Minutes':
  Change it to '15' minutes.

Click 'OK' to close that window and return to your 'Inbox' and now you should be able to send and receive email.

CANNOT SEND EMAIL?

If you can receive email however you cannot send email and the settings are exactly as shown above, change your outgoing mail (SMTP) port from the default of 25 to 1025.

To do this:

Click on the 'Entourage' menu > 'Account Settings...' > Highlight the account > 'Edit' button at the top > 'Account Settings' tab > 'Click here for advanced sending options' button below 'SMTP server' at the bottom of the screen.

Put a checkmark in 'Override default SMTP port' and change it from 25 to 1025.

Background Reasoning:

In order to combat spam, some Internet Service Providers (ISPs) block traffic to external servers on port 25 so that customers using that ISP can only use the ISP's mail server. If that customer is going to spam, the idea is that they must use the ISP's mail server to spam and therefore be caught very quickly, and handled accordingly. Realizing that many ISP's mail servers have a more restrictive options (ie. not being able to send to more than 100 people at a time) as they are usually residential mail servers, we have opened an alternative port to allow you to send mail using our mail servers, one that the ISPs do not block. That port is SMTP port 1025.