Important Notice

Welcome to the new formerly owned by CI Host! Under new management, will launch a new control panel, offer enhanced services and continue to provide 24 hour technical support to meet all your domain, email and webhosting needs.
For a more detailed FAQ, please click here.

How do I update my website through FTP?

Please click here for your FTP settings with

How will this affect my Email?

If you are using an email client such as Microsoft Outlook or Mac Mail, you will need to change your email username

in your mail client settings to your FULL email address such as


Please note that we no longer support the username convention "user" for authentication in your e-mail client. You will

now need to use

How do I configure my email accounts to my email program?

Please click here for your Email Settings

How do I access the new WebsiteOS control panel to manage my website at X7 Hosting?

You can access the new WebsiteOS at

How do I log into the new Webmail to check or send emails?

You can access the new Webmail at

Will there be changes to my Billing?

Please click here to find out more about changes to your billing

My FTP and WebsiteOS control panel passwords don't seem to be working. How can I retrieve my password?

Your new FTP and WebsiteOS control panel passwords were sent to you in the Welcome Email that you should have received following the migration. These emails were sent to the administrative email account on file with C I Host. If this email was not received, please contact us directly via email at or by phone at 1-877-298-2375 and we will be more than happy to help you.

How do I connect to my website via SSH?

1. First you must log into the WebsiteOS at with your domain and password, (you can use your existing FTP password to login).

2. Once logged in, access the Secure Shell application found in the "Manage" section of WebsiteOS

3. Choose your SSH password to set up your access using Secure Shell


SSH Conventions:



Password: Password created using Secure Shell application in WebsiteOS

How do I access my legacy email from C I Host?

To download your email from the legacy C I Host server, the following conventions should be used in your email client:


For Linux Hosted Users from C I Host

Incoming mail server:

Username: user

Password: Your mailbox password


For Windows Hosted Users from C I Host

Incoming mail server:


Password: Your mailbox password


How do I log into the legacy C I Host Webmail?

In your web browser, go to http://legacyipaddress/cgi-bin/wmail/
Simply replace "legacy IP address" with your previous dedicated C I Host IP. For example:

How do I access my MySQL Database?

1) Login to your domain via FTP
2) In your /private directory we have placed a mysql.dblogin file.
3) Open this file from your desktop with a text editor. The following information will be contained in the file.

DBUSER: dbuser
DBPASS: dbpassword
DBNAMES: db1_domain_com db2_domain_com

In order to create new databases or view your existing database, login to your control panel at, select Manage from the application menu and select the Database Manager application.

I'd rather talk to a human being, who can I call?

Our technical support experts are open 24/7, and our billing specialists are available to talk Monday – Friday, 8 am – 8 pm EDT.
Please give us a call at 1-877-298-2375, we're looking forward to hearing from you!